Paid but the balance has not arrived
Do not pay again. A single payment is never credited twice; if you were charged but could not be credited, we review it and either credit it or return it.
How a payment reaches your balance
You pay on Stripe Checkout. Card details are entered only there; Inferway never handles or stores them. Once Stripe notifies us of the payment, your balance is credited automatically; some payment methods take longer to confirm. After you return to Billing, the page checks for your credit automatically; if it is not confirmed yet, refresh Billing to check again.
Charged twice?
One top-up payment is only ever credited once, even if Stripe notifies us more than once or you refresh the page. Re-opening the top-up dialog in another tab or after a refresh can start a separate Checkout, and each separate Checkout is a separate payment. If you completed two of them, both are valid payments; see How manual full-order refunds work to ask for a review of the one you did not intend.
Charged, but the balance did not change
Please do not pay again. If a payment was received but could not be credited, we set it aside for review and send you an email, or an in-app notice if your account has no email address. After review, it is either credited to your wallet or returned to the original payment method. We process these as soon as we can.
How to reach us
Open the Contact Center in the console, or email help@inferway.ai. Include when you paid, the amount, and the payment method. Never send a full card number or security code.